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We provide our clients with customized programs that provide the level of service that best
suits their property. You don’t have to ‘fit into our box. We can provide any combination of
the following services:
Customer Service:
- Communication Standards: Respond to inquiries within 24 hours and provide regular updates on maintenance requests.
- Emergency Response: Offer a 24/7 emergency contact system and outline response times for urgent issues.
- Maintenance Requests: Use an online system for tenants to submit and track maintenance requests, ensuring timely acknowledgment and resolution.
- Tenant Relations: Foster open communication through regular updates and encourage tenant feedback.
- Lease Agreements: Clearly outline lease terms and assist tenants in understanding them.
- Fair Treatment: Treat all tenants with respect and enforce anti-discrimination policies.
- Conflict Resolution: Establish a clear process for resolving disputes, prioritizing mediation.
- Transparency: Provide detailed financial reports and keep tenants informed about management decisions.
- Training and Development: Regularly train staff on customer service and property management standards.
- Satisfaction Surveys: Conduct surveys to gather tenant feedback and improve service quality.
Administrative Services:
- All resident correspondence.
- Attendance at board meetings as required
- Maintaining government required documentation.
- Recruitment and hiring of staff
- Insurance management, including policy review, negotiation and procurement, premium payment and claims management.
- Inventory maintenance
- Implement a purchase order procedure and spending limit with on-site staff
- Enter into contracts for essential services to the property, such as snow removal, extermination, utilities, etc.
- Report any violations found by government agencies to the owners;
- Maintain a comprehensive system of records, books and accounts;
- Collection Letters
- Initiation of Legal action for lease violation.
Accounting Services:
- Maintaining accurate monthly financial records— variance reporting, profit & loss statements, detail expense reports, etc.
- Collection of fees
- Billing of maintenance fees
- Monthly & quarterly financial reports generally including the following: Balance Sheet, Trial Balance, Income Statement, Accounts Payable Report, Tenant Aged Receivables, Rent Roll, Vacancy Report, Lease and Termination Status Report, and Physical Condition Report.
- Bank reconciliation
- Budgeting — creation, monitoring, and forecasting
- Statements to past due residents - collection letters
- Periodic review of reserve study
- Preparation ot materials necessary for annual audit
- Daily bank deposits into a separate operating account for each property;
- Receipt of invoices from vendors
- Pay all bills related to the operation of the site
We understand that owners make a substantial investment in their property and place a high
value on both the physical condition and its financial well-being. We take a proactive role and
provide guidance to help maintain the high standards expected.
Leasing Services:
- Marketing — advertising vacancies to reduce unit turnover time
- Screening of potential tenants.
- Increasing occupancy by decreasing unit down time
- All notes, rent roll, and tenant contact information is tracked
- Drafting new leases & lease renewal; Lease renewals are sent out for stabilized and non- stabilized leases at least 90 days in advance of expiration.
- Commercial lease — screening potential tenants, drafting new leases, monitoring lease escalations
- All initially tenant income certifications are completed in accordance with federal regulations and recertified at lease renewals.
Legal Services:
- Prepare and rewew all legal documents — leases, riders, sublease contracts, contracts, etc.
- Collections - aggressively pursue delinquent tenants
- Handle all Landlord Tenant court cases such as nonpayment cases, holdover cases, small claims cases
- Handling Eviction
- Handling all insurance claims
Maintenance Services:
- Telephones are answered 24 hours a day / 365 days a year for maintenance emergencies
- As required by law, all buildings over 9 units need to employ a tull time Superintendent.
- We provide a wide range of services including: boiler maintenance, elevator repair, licensed 24-hour plumbers, licensed electricians, and expert locksmiths.
- It is important that preventative steps are taken to make sure that buildings are properly maintained, and that all maintenance is documented. Boilers need to be serviced before the start of heating season. Roofs need to be inspected, repaired, and coated as needed. Leaking plumbing and corroded pipes need to be repaired before they fail and cause costly damage.
- We coordinate all building system inspections, including elevator, boiler, sprinkler, etc.
- We conduct weekly inspections to document the conditions in all common areas, boiler rooms, basements, and roofs. Any issues identified during these inspections are reported and resolved promptly.
- We obtain bids through RFPs for various apartment repairs and renovations, ensuring our clients receive competitive quotes.
- We make sure that the buildings we manage are secure and that restricted areas remain off-limits to unauthorized persons.
- We work closely with government organization for violation removals.
Customized Solutions
Our experience shows that a professional property management team significantly enhances the operating efficiency of both commercial and residential buildings.
In today’s challenging real estate landscape, having an effective property manager with extensive, hands-on experience across various asset classes is crucial. Our distinguished team comprises proven leaders in real estate who understand the complexities involved.
We will thoroughly assess all aspects of your property, including current service contracts and operational structures, and participate in the daily management of the property. Every property has its unique story, and we recognize that some may require special attention. Our goal is to provide exceptional service while introducing innovative solutions to enhance your property’s performance.
If full management isn’t what you need, we offer flexible options where Dwelling Place Properties, LLC can take care of specific functions, such as financial services and maintenance. We are eager to collaborate with new real estate investors, family-owned buildings, estates, private equity firms, and Real Estate Investment Trusts.
We specialize in revitalizing challenging or mismanaged properties. Contact Dwelling Place Properties, LLC today for a complimentary consultation.
Clients Review
We consider ourselves to be the most professional and hard-working Property Management Firm in New York. Here is what a few of our
clients have to say about us:
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